Frequently Asked Questions

How much will it cost to repair my _______ ?

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• Guitar Repairs: ​No Estimate Fee; No Minimums

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Do you offer ‘rush’ services?

 

Rush services are available for guitar repair work. Rush fees are determined on a case-by-case basis by our guitar tech relative to their current queue.

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Do you also work on ________?

 

We do not repair household appliances, video equipment, computers, phones, tablets, drones, e-bikes, or any other device that is not related to audio electronics.

 

We recommend you take these items to the DC Public Library's FREE Monthly Community Repair Clinic - "Fix-It DC":  https://doee.dc.gov/service/fix-it

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What's the best way to get in touch with you?

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The best way to get in touch with us is to fill out the form on the 'Contact Us' page.

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Due to high demand, we can no longer take phone calls regarding our services. - Please read this FAQ page in full and fill-out our short online form.

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If you are an existing customer looking for a status update, please reply to the e-mail that was sent to you when your repair ticket was created in our system.

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I requested an appointment, but never heard back from you?

 

If you do not hear back from us within two weeks then your item was either not repairable, not repairable for less than the replacement cost, or not something that we repair.

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Thank you!